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Comments for Organizational Perspectives http://blogs.capella.edu/organizationalperspectives Applying busines, psychology and education disciplines to help human capital management professionals improve the performance of their organizations. Wed, 18 May 2011 13:10:40 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Can recruiters see your “Digital Scarlet Letter”? by Vincent van de Berg http://blogs.capella.edu/organizationalperspectives/2008/10/20/can-recruiters-see-your-digital-scarlet-letter/comment-page-1/#comment-3767 Vincent van de Berg Wed, 18 May 2011 13:10:40 +0000 http://blogs.capella.edu/organizationalperspectives/?p=57#comment-3767 I agree with Eric. I also think this is one of the dangers that comes with online job searching. The moment you search for a certain job opening on sites like monster.com, they immediately know more about you than you can imagine. I think even small websites like this one I found: http://www.searchjobsabroad.com/International-jobs.html use the information that you are inadvertently giving them. It has got this ''Big Brother is watching you'' vibe around it. I agree with Eric. I also think this is one of the dangers that comes with online job searching. The moment you search for a certain job opening on sites like monster.com, they immediately know more about you than you can imagine. I think even small websites like this one I found: http://www.searchjobsabroad.com/International-jobs.html use the information that you are inadvertently giving them. It has got this ”Big Brother is watching you” vibe around it.

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Comment on International Journal of Leadership Studies — New Issue Online by Dauphin http://blogs.capella.edu/organizationalperspectives/2010/10/14/international-journal-of-leadership-studies-new-issue-online/comment-page-1/#comment-3168 Dauphin Sat, 27 Nov 2010 14:24:59 +0000 http://blogs.capella.edu/organizationalperspectives/?p=1658#comment-3168 Hello Janet, I found this collection of articles to be indeed really interesting. I think it gives us a new approach on one very important subject of political sciences. Thanks for making me find it! Hello Janet,
I found this collection of articles to be indeed really interesting. I think it gives us a new approach on one very important subject of political sciences.
Thanks for making me find it!

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Comment on International Society for Performance Improvement at Capella by Sandra L. Barnes http://blogs.capella.edu/organizationalperspectives/2008/09/29/international-society-for-performance-improvement-at-capella/comment-page-1/#comment-3109 Sandra L. Barnes Fri, 05 Nov 2010 20:47:17 +0000 http://blogs.capella.edu/organizationalperspectives/?p=49#comment-3109 I see this as an asset to Capella learners. I would gladly associate with the group. Sandra L. Barnes Capella Ph.D. Learner I see this as an asset to Capella learners. I would gladly associate with the group.
Sandra L. Barnes
Capella Ph.D. Learner

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Comment on Leadership Webinars by Ashley http://blogs.capella.edu/organizationalperspectives/2010/09/22/leadership-webinars/comment-page-1/#comment-2251 Ashley Thu, 23 Sep 2010 13:34:46 +0000 http://blogs.capella.edu/organizationalperspectives/?p=1588#comment-2251 Thanks for posting ILA's Leadership Perspective webinar. I hope you're able to attend a few yourself! -ajw Thanks for posting ILA’s Leadership Perspective webinar. I hope you’re able to attend a few yourself!

-ajw

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Comment on Designing the Soft Side of Customer Service by Angela King http://blogs.capella.edu/organizationalperspectives/2010/08/18/designing-the-soft-side-of-customer-service/comment-page-1/#comment-1940 Angela King Sat, 28 Aug 2010 01:02:14 +0000 http://blogs.capella.edu/organizationalperspectives/?p=1528#comment-1940 Good Day, I really enjoyed this article. Emotion, trust, and control are central to the decision which makes consumers purchase anything, in my opinion. The emotional response of a customer regarding the service provided is more essential than trust and control.As a restaurant manager for 2 decades, the example shown about a server messing up am order but giving exceptional service WILL recieve a bigger tip than the server who makes no mistakes and seems indifferent. I beleive that the question many front-line employees who deal in sales and service must ask themselves, "How do I seem to come across to this person?...am I rude, indifferent, or distracted? Can they hear a smile in my voice? These things make or break communication, whether face-to-face or not. The emotional response is made so quickly that sometimes it can be hard to recover, but many people over look these incidents and empathize. If you can make a positive emotional response, control and trust will always follow. Good Day,

I really enjoyed this article. Emotion, trust, and control are central to the decision which makes consumers purchase anything, in my opinion. The emotional response of a customer regarding the service provided is more essential than trust and control.As a restaurant manager for 2 decades, the example shown about a server messing up am order but giving exceptional service WILL recieve a bigger tip than the server who makes no mistakes and seems indifferent. I beleive that the question many front-line employees who deal in sales and service must ask themselves, “How do I seem to come across to this person?…am I rude, indifferent, or distracted? Can they hear a smile in my voice? These things make or break communication, whether face-to-face or not. The emotional response is made so quickly that sometimes it can be hard to recover, but many people over look these incidents and empathize. If you can make a positive emotional response, control and trust will always follow.

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Comment on Aug. 26 Webinar: The Online Mentor by Janet Salmons http://blogs.capella.edu/organizationalperspectives/2010/08/10/aug-26-webinar-the-online-mentor/comment-page-1/#comment-1894 Janet Salmons Mon, 23 Aug 2010 15:25:10 +0000 http://blogs.capella.edu/organizationalperspectives/?p=1514#comment-1894 Apparently the August 26 webinar is now full. See the Human Capital Institute website for September dates: http://www.hci.org/cfe/track/immediate-know-how?utm_source=HCI_Members_Email&utm_medium=email&utm_campaign=08-13_DD_STA&utm_content=jsalmons%40vision2lead.com Apparently the August 26 webinar is now full. See the Human Capital Institute website for September dates: http://www.hci.org/cfe/track/immediate-know-how?utm_source=HCI_Members_Email&utm_medium=email&utm_campaign=08-13_DD_STA&utm_content=jsalmons%40vision2lead.com

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Comment on Aug. 26 Webinar: The Online Mentor by Mary Ann Andrews Modrak http://blogs.capella.edu/organizationalperspectives/2010/08/10/aug-26-webinar-the-online-mentor/comment-page-1/#comment-1892 Mary Ann Andrews Modrak Mon, 23 Aug 2010 13:10:05 +0000 http://blogs.capella.edu/organizationalperspectives/?p=1514#comment-1892 How do I access this webinar? How do I access this webinar?

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Comment on Call for papers on ‘The Impact of the Global Financial Crisis on HR’ by isaac Dixon http://blogs.capella.edu/organizationalperspectives/2010/03/23/call-for-papers-on-the-impact-of-the-global-financial-crisis-on-hr/comment-page-1/#comment-1506 isaac Dixon Wed, 14 Apr 2010 21:17:39 +0000 http://blogs.capella.edu/organizationalperspectives/?p=1382#comment-1506 Is this call for papers still open? I would like to address the link between executive compensation and performance or the impact of GFC on employees Is this call for papers still open? I would like to address the link between executive compensation and performance or the impact of GFC on employees

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Comment on Visit OPIEWeb: An Org. Psychology Q&A Website by OPIEWeb http://blogs.capella.edu/organizationalperspectives/2009/10/27/visit-opieweb-an-org-psychology-qa-website/comment-page-1/#comment-932 OPIEWeb Tue, 27 Oct 2009 19:16:53 +0000 http://blogs.capella.edu/organizationalperspectives/?p=987#comment-932 Janet, Thanks for posting this. Good to see word getting around. Please feel free to email me with any feedback. Janet, Thanks for posting this. Good to see word getting around. Please feel free to email me with any feedback.

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Comment on SHRM Report: Cost-Cutting Leads to Sharp Drop in Morale, Commitment by curt clements http://blogs.capella.edu/organizationalperspectives/2009/10/13/shrm-report-cost-cutting-leads-to-sharp-drop-in-morale-commitment/comment-page-1/#comment-902 curt clements Wed, 14 Oct 2009 09:30:17 +0000 http://blogs.capella.edu/organizationalperspectives/?p=923#comment-902 Not sure this is the only reason. I suspect the constant barrage of negative news adds to overall dissatisfaction. Not sure this is the only reason. I suspect the constant barrage of negative news adds to overall dissatisfaction.

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